肇慶喜來登酒店-住客評論

Guest（情侶） 2025-12-01
房間很乾凈舒服～空間設計也比較合理，不會讓人覺得很壓抑陽臺外面的風景也很好！前臺小姐姐還免費幫我們升級了房型，服務也很到位，一開始房間的空調中控卡住了，打給前臺過一會就有人上來處理，一下就好了，再也沒有卡住～睡覺的時候也很安靜，沒有太多的噪音樓下就有中餐廳，特別方便，兩點退房的時間十二點下樓吃午飯，吃完還能回房間休息一下總的來説還是很滿意的！下次如果來這邊還是會選擇喜來登～
酒店回復：
尊敬的貴賓：您好！閲讀完您這份用心書寫的評價，彷佛窗外那片美好的風景也跟著文字一起，輕輕映入了我們心底。得知您在入住期間的每個細節——從房間的潔凈舒適、陽臺的悠然景致，到前臺同事的主動關懷與工程響應的迅速及時，都為您帶來了舒心與驚喜，我們感到榮幸與喜悅。特別感謝您特意補充的滿分肯定與真誠推薦，這比任何獎項都更令我們感動。您提到的“睡覺安靜”“用餐便利”“退房前仍可悠閑小憩”這些點滴，正是我們一直以來希望為客人營造的“旅途中的家”的模樣。能夠獲得您“下次還會選擇”的信任，是我們前行路上珍貴的禮物。肇慶喜來登酒店的大門永遠為您敞開，期待在不久的未來，能與您再次相遇，繼續為您守護這份熟悉而溫暖的旅途時光。祝您生活常暖，旅途皆景，萬事順遂！
Guest（家庭旅游） 2025-12-01
服務還好，酒店也比較新。但是酒店位置太偏，周圍沒有可以吃飯的地方，被迫在酒店的中餐廳吃飯，食物麻麻哋，價格貴，量小，性價比堪比香港的。完全不值。按摩的服務也嘗試了，也不值得再用。價格不便宜，但按摩不用心，只用大力快快完成而已，不舒服。令人意外的是，Sheraton酒店房間里居然不提供body lotion！
酒店回復：
尊敬的賓客：您好！非常感謝您選擇入住肇慶喜來登酒店，并撥宂分享您細致而中肯的反饋。我們非常重視每一位客人的入住體驗，您的意見對我們至關重要。首先，我們非常抱歉此次入住未能讓您感到物有所值。酒店位于生態區域，環境清幽，但周邊餐飲配套確有待完善，我們對此造成的不便深表歉意。關于您提及的中餐體驗，價格偏高、份量及口味未能滿足您的期待，我們已第一時間將您的反饋轉達給餐飲管理團隊，他們將重新審視菜單定價、出品份量與風味，并進行優化。同時，我們也非常遺憾得知您在SPA中心的體驗不佳。正如您所知，SPA中心為獨立運營，但我們已將您對按摩服務“不用心”、“大力快速完成”的體驗與價格方面的意見，轉達給合作方管理團隊，并會敦促他們加強技師培訓與服務質量監督，以確保符合我們共同的賓客體驗標準。關于客房內未提供潤膚露（body lotion）的疑問，我們通常根據環保倡議，將部分備品設為按需提供。未能讓您清晰了解此政策是我們的疏忽，對此我們深表歉意。我們已再次提醒團隊，在客人入住時，更主動地説明此項服務，確保客人能便捷地獲得所需用品。您的反饋是我們改進服務寶貴的指引。我們衷心希望能有機會在您下次光臨時，通過切實的改善，為您呈現一次真正舒適、物有所值的完美體驗。祝您生活愉快！
Guest（Family） 2025-11-01
Very big room with ample facilities. The room was up to standard and worth the price.
酒店回復：
尊敬的賓客：您好！您的肯定勝過萬千華麗的辭藻，您的滿意勝過羌笛余音裊裊；一切付出皆是為您打造溫暖港灣，一切努力皆是為了不負您一路相伴，但此次未能給您一個滿分的入住體驗，我們深感遺憾和歉意，誠摯邀請您再次入住，我們將全力給您一次滿意、舒心的入住體驗，順祝平安勝意、喜樂安康!
Guest（家庭旅游） 2025-11-01
今次第一次來肇慶，順道和老公慶祝生日，喜來登酒店非常好，雖然地點遠離了牌坊一些，但是價錢和性價比已贏了。我們出入打車很方便！房間：很大，1.8米大床很舒服，有梳化、半開放式浴室、是五星級酒店的設計！戶戶有陽臺、可眺湖景、濕地公園景！自助早餐品類很多很豐富，超滿足。住客可免費用健身室和室內泳池，早知也帶泳衣來呢?? 酒店前臺特別為我老公作生日布置，很貼心啊！名符其實五星級服務??
酒店回復：
尊敬的賓客：您好！衷心感謝您選擇在特別的時刻——與先生共慶生日之際，首次來到肇慶并下榻肇慶喜來登酒店。能與您一同分享這份喜悅，我們感到榮幸。非常開心得知您對此次入住體驗的整體認可。您提及的舒適寬敞客房、開闊的陽臺湖景與濕地景觀、豐富的自助早餐，以及完善的健身與泳池設施，都是我們致力于為賓客提供的核心體驗，您的滿意是對我們工作的肯定。尤其讓我們感到溫暖的是，您特別提到了前臺團隊為先生精心準備的生日布置。能為您的慶祝增添一份驚喜與溫馨，是我們的榮幸，我們已將您的贊許轉達給前廳部的同事們，大家備受鼓舞。“名符其實五星級服務”是對我們的高度褒獎，也將持續激勵我們精益求精。雖有些許遺憾未能用上泳池，但這恰好為我們留下了下一次相遇的美好期待。再次感謝您的深情分享與推薦。誠摯期待在不久的將來，無論是紀念日還是平常日子，都能再次歡迎您與家人的到來，繼續為您創造更多美好回憶。祝您與先生生日快樂，幸福美滿，旅途愉快！
Guest（Family） 2025-08-01
Room size is big, cleanliness and comfort. Hotel staffs are very friendliness and helpfulness.
酒店回復：
“晨曦微露，我們用微笑迎接每一顆旅行的心。” 親愛的賓客：您好！感謝您的光臨與分享，您的滿意是我們前行的明媚陽光。得知我們的服務給您留下了溫暖的印象，我們倍感欣慰。請相信，您的每一次認可，都是對我們的褒獎。我們承諾，無論時光如何流轉，都將保持這份熱情與真誠，讓每一位客人感受到家的溫馨。期待再次與您相遇，共同書寫更多美好回憶。祝您一切順遂，幸福常伴。
Guest（Couple） 2025-07-01
Lika Wang did a good job at helping me check in and picking up my Taobao packages. Room was clean, robes and towels fluffy, bed and pillows soft and clean, balcony rail was wiped (saw them sipping it). Room has nice art work based on local geography, floor lag does not get soaked because there’s a lip beneath shower door, there’s a scale and a hair dryer, coffee pods (no creamer) and basic tea. Pool gym are both clean with towels. Lounge is ok, but refreshments and drinks very limited, didn’t have time to try their actual tea time. Breakfast has EXCELLENT EGG CHOICES (well labelled as over easy etc) with omelettes, sausages were good quality, bacon was ok, Chinese rice noodles were dried out but congee selection was good. But breakfast areas were crowded but they did try to put extra seating outside the restaurant. Cleaning staff consistently remembered to greet guests. Chinese restaurant had good roast duck, fresh shrimps but service was slow and lacked eloquence. Overall pretty well designed hotel, with staff that have good attitude. But like many hotels, it’s the training that may need improvement. Areas for improvement: 1. air conditioning insufficient in lobby and hallways,(avoid automatic doors and add curtains to save ac if needed ) 2. Fitness centre desk staff a bit slow and lacks training, more water machines needed, 3. Doorman didn’t always help with luggage and didn’t consistently open doors, (but they were often outside in the heat, tried to help and were ready to help) 4. Restaurant staff put in good effort, but you need more staff or faster staff. 5. Breakfast wasn’t replenished fast enough, salad bar could be improved with more choices, (Japanese dressing was always low) hash browns could be added and the coffee beans weren’t that good but the machine was good. 6. Management staff need to be on site more supervising and greeting. 7. Concierge staff could be more active at greeting and directing. 8. Some live piano music or some more music to enhance lobby would be better. Nonetheless all of the staff overall are better than average, and show good attitude and willingness. The most impressive was the attention to detail with shower door lip, local art work, breakfast egg selection, very comfortable bed, and good congee selection.
酒店回復：
Dear Guest,thank you so much for your detailed 4.7 rating and thoughtful feedback—we truly appreciate you taking the time to share your experience with us.We’re delighted to hear that Lika Wang provided great assistance during your check-in and with your Taobao packages, and that you enjoyed the clean room, comfortable bedding, fluffy robes, thoughtful touches like the shower door lip, local art, and highlights like the breakfast egg options and congee. It’s also wonderful to know our staff’s positive attitude and willingness to help stood out to you—this means a lot to our team.Your constructive feedback on areas for improvement is incredibly valuable. We’re already looking into enhancing the lobby AC, adding more water stations in the fitness center, strengthening training for various teams, improving breakfast replenishment and selection, and exploring ways to elevate the lobby ambiance with music. These insights will guide our efforts to refine our service further.Thank you again for your trust in us. We hope to welcome you back soon and show you the progress we’re making—here’s to an even better experience next time!
Guest（Couple） 2025-06-01
The hotel is very good and the staff are excellent, helpful and pleasant. We will certainly pay another visit next time.
酒店回復：
Dear Valued Guest,We’re absolutely delighted you enjoyed your stay! Thank you for highlighting our staff’s excellence – we take great pride in our team’s helpful and pleasant service.Knowing you plan to return is the highest compliment! We can’t wait to welcome you back for another exceptional experience.Have a nice day~
Guest（Family） 2024-12-01
Super high quality hotel with superb hygiene and services Reception Chloe is super professional and helpful? Staff are well attended and breakfast is great and serves a wide variety of food? Facilities are new and well maintained Executive room is very cozy and large with a great view of the lake
酒店回復：
Dear guest, thank you so much for your wonderful review. We are delighted to hear that you think our hotel is of super high quality with excellent hygiene and services. Your compliment on Reception Chloe's professionalism and helpfulness has been passed on to her. It's also great to know that you are satisfied with our well - attended staff, the great breakfast with a wide variety of food, our new and well - maintained facilities, as well as the cozy and large Executive room with a beautiful view of the lake. We will keep up the good work and strive to provide even better service in the future. Looking forward to your next visit! We wish you have a great day!
會員4264（團體） 2022-04-30
凌晨才到酒店??，接待我們的是Harriet和Doris，服務熱情周到，絲毫沒有因為是半夜降低服務質量，兩位小姐姐都很贊??，退房遇到了前臺Jack和Alisa，幫我們辦理退房手續也是十分快速，另外值得一說的是酒店的露營??，很漂亮，已經約好朋友下次再過來體驗，總之，是一家值得收藏的五星級酒店沒錯了。 ?? 交通：便利 ??環境：舒服??愜意
酒店回復：
非常感謝您對酒店工作人員的專業服務作出好評，我們將翹盼您的再次光臨！
會員5285（情侶） 2022-04-01
首次入住肇慶喜來登酒店，體驗感很強，交通、衛生、環境、服務和防疫措施都很滿意。尤其要稱贊前臺工作人員蒙麒名，他熱情周到、專業、敬業的服務讓我們感受到賓至如歸，又特別多續住了一天，感謝喜來登酒店高素質的服務團隊。入住喜來登酒店讓這次度假幸福感滿滿，以后還會再來，也希望來時仍然有小蒙這樣的高素質、負責任的工作人員的接待。
酒店回復：
非常感謝您用寶貴的時間給予我們評價，您的好評是我們不斷前進的動力，期待您下次光臨，祝生活愉快。

肇慶喜來登酒店

客戶評價 由實住客人提供的真實點評

Guest（情侶） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（Family） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（Family） 2025-08-01

Guest（Couple） 2025-07-01

Guest（Couple） 2025-06-01

Guest（Family） 2024-12-01

會員4264（團體） 2022-04-30

會員5285（情侶） 2022-04-01

客戶評價由實住客人提供的真實點評